Troubleshoot SEO Booster Credits
Fix Credits sign-in, connection, balance, checkout, image analysis, and failed-request problems.
AI and Credits overview · Connect in WordPress · Credits portal
The portal sign-in email does not arrive
- Check spam and filtered folders.
- Confirm the address is typed correctly.
- Request a new link instead of reusing an older email. Sign-in links work once and normally expire after 20 minutes.
- Contact support if new messages still do not arrive.
WordPress cannot connect
- Use the same email as the Credits portal account.
- Copy the full API key without extra spaces.
- Confirm the key has not been revoked.
- Confirm your host allows outbound HTTPS requests to
api.seoboosterpro.com. - Create a new API key if an older key only shows its prefix and you no longer have the full value.
The displayed balance is not current
Stripe adds purchased credits after payment confirmation. Wait briefly, then use Refresh data in the portal and Refresh under SEO Booster → Settings → AI / LLM.
If the site uses a budget-limited API key, WordPress shows that key’s remaining allocation instead of the full account balance.
A request says there are not enough credits
Check both the account balance and the API key budget. A site can be blocked by an exhausted key budget even when the account wallet still contains credits. Increase the budget in the portal or connect a different key.
A request failed after credits were charged
Credits are reserved when the request enters the queue. If it reaches a terminal failure in the Credits service, the charge is refunded automatically. Refresh the balance and check Usage in the portal. Contact support with the request date, action, site URL, and API key label if the refund does not appear.
Credits image analysis cannot load an image
The Credits service must be able to access the image’s public URL. Images on local, password-protected, staging, or firewalled sites may be unavailable. Use a vision-capable WordPress Connector or make the image temporarily reachable.
Checkout is unavailable
Try again later. If checkout remains unavailable, contact support. Do not repeatedly submit payment while the purchase status is unclear.
Disconnect or replace a site key
Use Disconnect in SEO Booster Settings to remove the key from WordPress. Revoke the old key in the portal, create a new one, and reconnect if the site still needs Credits.
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